Privacy Policy

BORDERLESS JAPAN CORPORATION (ANOSUPO Division; hereinafter "we," "us," or "our business") establishes the following policy regarding the handling of personal information in the services we provide.

Handling of Personal Information

1. Purpose of Use of Personal Information

In business activities related to BORDERLESS JAPAN CORPORATION, we acquire personal information by fair and appropriate means and use it only to the extent necessary to achieve the following purposes.

• (1) To provide the services we offer
• (2) To respond to inquiries from customers
• (3) To provide information about our services
• (4) To deliver announcements, surveys, and other information about our business
• (5) To request opinions and feedback on our services

If it becomes necessary to use personal information obtained from customers for any purpose other than those above, we will do so only with the consent of the individual. We also clearly designate a manager responsible for personal information and take specific measures to prevent use beyond the stated purposes.

2. Provision of Personal Information by Customers

The provision of personal information by customers (including entry on forms, input on the web, and verbal communication) is entirely voluntary. However, if you do not provide the personal information necessary for our services, or if you provide incorrect or false information, we may be unable to respond to your requests.

3. Provision of Personal Information to Third Parties

We will not provide or disclose personal information obtained from customers to third parties except in any of the following cases.

• (1) When prior consent has been obtained from the customer
• (2) When we are required to provide it under laws and regulations
• (3) When personal information is provided in connection with a business succession due to a merger or other reason
• (4) When it is necessary for a national or local government body, or a party entrusted by them, to carry out affairs prescribed by law, and obtaining the individual's consent risks impeding the execution of those affairs

4. Outsourcing of Personal Information

Within the scope necessary to achieve the purposes of use, we may outsource all or part of the handling of personal information obtained from customers to external contractors. In such cases, we conclude a contract that includes confidentiality provisions with the contractor and appropriately manage and supervise them.

5. Notification of the Purpose of Use of Personal Information

When a customer requests disclosure of the purpose of use or the content of their personal information in accordance with the Act on the Protection of Personal Information, we will confirm that the request is from the individual and respond promptly. However, this shall not apply in any of the following cases.

• (1) When the identity of the individual cannot be confirmed
• (2) When the personal information we hold cannot be identified based on the content of the request
• (3) When we are not obligated to disclose under the Act on the Protection of Personal Information or other laws
• (4) When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party
• (5) When there is a risk of impeding the proper execution of our business
• (6) When it would violate laws and regulations

If we are unable to respond, we will promptly notify you to that effect and the reason. Requests for notification of the purpose of use should be directed to the [Personal Information Inquiry Desk] below.

6. Disclosure, Correction, Addition, and Deletion of Personal Information

If a customer wishes to have their own personal information disclosed, corrected, added, or deleted (hereinafter "correction, etc."), we will confirm that the request is from the individual and respond promptly when we determine it necessary. However, we cannot disclose or make corrections, etc. in any of the following cases.

• (1) When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party
• (2) When there is a risk of significantly impeding the proper execution of our business
• (3) When it would violate laws and regulations
• (4) When it concerns personal information entrusted to us by a third party without the authority to disclose it
• (5) When we are not obligated to disclose or make corrections, etc. under the Act on the Protection of Personal Information or other laws

As a rule, we do not accept requests for disclosure or correction, etc. from family members. However, this shall not apply when we deem it necessary. We may charge a separate fee based on actual costs for handling disclosure, correction, etc. If we are unable to respond, we will promptly notify you to that effect and the reason. Requests regarding disclosure, correction, etc. of your own personal information should be directed to the [Personal Information Inquiry Desk] below.

7. Right to Refuse the Use or Provision of Personal Information

If a customer requests that we suspend the use or provision of their personal information, and we determine that we should comply, we will confirm that the request is from the individual and respond promptly. However, we cannot comply in the cases (1) to (5) of "6. Disclosure, Correction, Addition, and Deletion of Personal Information." When we take measures to suspend use or provision, we will notify you without delay. If we are unable to respond, we will promptly notify you to that effect and the reason. Requests to suspend use or provision should be directed to the [Personal Information Inquiry Desk] below.

8. Appropriate Management of Personal Information and Risk Response

We rigorously manage personal information throughout its lifecycle, from acquisition to disposal, and take appropriate preventive measures against risks such as the leakage, loss, or damage of personal information (including unauthorized access, loss, destruction, and falsification). In the unlikely event that such a risk materializes, we will strive to grasp the situation quickly and take corrective measures without delay. We also make all employees aware of the importance of protecting personal information and work to manage it appropriately.

9. Procedures for Changing this Privacy Policy

We review the operational status of our handling of personal information as appropriate, strive for continuous improvement, and may change our personal information protection policy as necessary. However, where the consent of the customer is legally required, we will obtain the customer's consent by the method prescribed by us.

10. Compliance with Laws, Government Guidelines, and Other Norms

In handling the personal information we acquire, we comply with laws, government guidelines, and other norms concerning the protection of personal information.

Personal Information Inquiry Desk

BORDERLESS JAPAN CORPORATION, Legal Affairs
Tenjin Futata Bldg. 4F, 3-1-1 Tenjin, Chuo-ku, Fukuoka, Japan
TEL: +81-92-791-4120
Email: anosupo.ai@borderless-japan.com